Return and Refund Policy

Because each piece of Ornata jewelry is handmade expressly for the buyer, we cannot accept returns or provide refunds. However, we will definitely work with you to adjust the necklace size if the fit isn't just right, and our products are 100% guaranteed for quality and workmanship. If you have a problem, we will repair or replace any item at no charge for 12 months. We strive to make our customers truly happy, so if you have any concerns or questions at all, please reach out to us using the contact form here on our site.